1. Introduction
Welcome to Maverix Technical Services ("we," "us," "our"). We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information — including personal data — in conjunction with your access to and use of our website at www.maverixservices.com and the services we provide.
This policy is prepared in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable local regulations.
2. What Information We Collect
We collect different types of personal data in order to provide and continually improve our services to you.
2.1 Information You Provide Directly
This is data you voluntarily provide when engaging with our services:
- Account & Profile Information: When you request a service or create an account, we may collect your full name, email address, phone number, and physical address for service delivery purposes.
- Transaction Information: If a payment is made, we collect the necessary payment and billing information to process the transaction securely.
- Communications: When you contact us for a quotation, technical support, or to provide feedback, we collect the information you include in those communications.
2.2 Information Collected Automatically
This is data gathered automatically as you navigate our website:
- Log Data and Device Information: We automatically collect log data and device information when you access our website, including your IP address, browser type, operating system, referral URLs, and pages visited.
- Cookies and Similar Technologies: We use cookies and similar technologies to operate and personalise our website and to analyse usage patterns. Please refer to our Cookie Policy for further detail.
3. How We Use Your Information
We use your personal data only for the following clearly defined purposes:
- To Provide and Manage Our Services: To schedule and perform technical works, manage your account, process payments, and deliver what you have requested.
- To Communicate With You: To provide quotations, send service confirmations and updates, respond to your enquiries, and supply relevant administrative information.
- For Marketing and Advertising: To send promotional information about our services where you have given explicit consent. You may opt out of marketing communications at any time.
- To Improve Our Services: To analyse how our website and services are used, in order to better understand client needs and enhance our operations.
- For Security and Fraud Prevention: To maintain the integrity and security of our platform and to detect and prevent fraudulent activity.
- To Comply with Legal Obligations: To meet applicable UAE legal requirements, respond to lawful processes, and fulfil requests from competent government authorities.
4. Legal Basis for Processing
Under the PDPL, the legal basis for collecting and using your personal data will depend on the nature of the data and the context in which it is collected. Our primary basis is your consent.
We may also process your data where:
- It is necessary for the performance of a contract to which you are a party — for example, to carry out technical services you have engaged us to perform.
- It is necessary to comply with a legal obligation applicable to Maverix Technical Services.
- It is necessary to protect the vital interests of you or another person.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with the following parties, strictly for the purposes described in this policy:
- Service Providers & Subcontractors: We may engage third-party vendors or specialist subcontractors to perform services on our behalf — such as payment processing, data analytics, or specialist technical works. All such parties are contractually obligated to protect your data and may not use it for any other purpose.
- Legal Authorities: We may disclose your information to courts, law enforcement, or government authorities where required to do so by law.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the successor entity. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside the UAE — for example, by cloud-based service providers. We will only carry out such transfers where they are compliant with the PDPL; for instance, where the destination country provides an adequate level of data protection, or where we have obtained your explicit consent.
7. Data Security
We have implemented appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes set out in this policy, or as required by applicable law — including for financial and tax record-keeping, dispute resolution, and the enforcement of our agreements. When data is no longer required, it is securely deleted or anonymised.
9. Your Rights Under the PDPL
As a data subject in the UAE, you have the following rights in respect of your personal data:
Right to Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may request that we correct or update inaccurate data.
Right to Erasure
You may request that we delete your personal data (the "right to be forgotten").
Right to Restrict Processing
You may request that we cease processing your data in certain circumstances.
Right to Data Portability
You may request your data in a structured, machine-readable format.
Right to Object
You may object to certain types of processing, including direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
How to Exercise Your Rights
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us and we will take prompt steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the revised policy on this page and updating the "Last Updated" date at the top. Your continued use of our website following any such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact our Privacy Lead: